1. Introduction
The commercial relations between Italweber S.p.A. and the Customers are to be understood as governed exclusively by the following conditions of sale which supersede and exclude any other agreement previously or verbally.
2. Orders
Orders are processed according to the list prices, discounts and conditions valid on the day of receipt of the order. Any alternatives to the requested product will be provided only after notifying the Customer and receiving his approval. In the case of orders with an amount of less than 30 Euros, the Customer will be charged 25 Euros for administrative costs.
3. Pricing
The prices indicated on our price lists are exclusive of VAT and are subject to change in relation to market trends and the cost of production and exchange rates between the Euro and other currencies.
4. Shipping and delivery
Unless otherwise specified at the time of ordering or signing the contract, the goods are normally sold ex our warehouses and therefore all shipping costs are borne by the Customer. The goods travel at the Customer's total risk even if a carriage paid supply has been agreed. Italweber S.p.A. assumes no responsibility for theft, breakdown or tampering that may occur during transport. Any delays do not give the right to compensation or compensation for direct or indirect damages.
5. Payments
The goods will be shipped by ITALWEBER SPA to the customer only after payment has been received. Failure to pay entitles us to suspend further submissions of material.
6. Retention of title
We reserve ownership of all materials and equipment supplied, until full payment of the invoice amount and any other ancillary costs. During the period of reservation of title, the risk of deterioration or damage remains with the Customer. In the case of processing and transformation of the goods supplied, the retention of title also extends to the processed product.
7. Warranty
Italweber S.p.A. is required to respond for the "manufacturer's warranty" only in the cases and under the conditions provided for by Presidential Decree 24/05/1988 n. 224.
8. Technical information
The technical information, measurement indications, weights and drawings printed on the catalogue are given as an indication.
9. Liability
Italweber S.p.A., except in the case of wilful misconduct or gross negligence, shall not be liable for any direct or indirect damage or loss deriving from delayed or non-delivery of the product, nor for the non-correspondence of the goods to the specifications published in the catalogue, nor for any other fact not attributable to Italweber S.p.A. If these general conditions of sale and payment do not provide for a clause, In addition, the General Terms and Conditions of Sale for products and services of the electrical engineering industry in the latest valid version apply.
10. Return of goods
Any return of the material to Italweber S.p.A. must be reported in advance by sending a fax or letter, explaining the reasons and citing the references of the purchase invoice. Wait for written authorization before sending the goods back. The goods to be sent back must be properly packaged and shipped carriage paid to Italweber S.p.A. The returned goods will be credited to the purchase price and will be subject to a 15% reimbursement of expenses.
11. Complaints
The customer must check, in his own interest, the quantity and condition of the goods before collection and, if necessary, make the appropriate reservations to the courier. Any shipping errors or material shortages must be promptly reported to Italweber S.p.A. quoting the invoice number. Any complaints must be made within 8 days of receipt of the goods and exclusively in writing.
12. Right of withdrawal
The Customer has the right to withdraw from the contract without any penalty and without reason at any time by communicating it to ITALWEBER SPA within 14 (fourteen) days from the date of delivery of the supply. In this case, ITALWEBER SPA undertakes to reimburse, at its discretion, any payment received from the Customer, without prejudice to any additional cost, including shipping costs. ITALWEBER SPA will provide the refund only after receiving the supply back and verifying its integrity. It is understood that the Customer must return the supply within 14 (fourteen) days from the date on which he/she communicated his/her intention to withdraw to ITALWEBER SPA.
13. Place of jurisdiction
Any dispute will be subject to the jurisdiction of the Court of Milan.
14. Information pursuant to Legislative Decree no. 196/2003
Pursuant to article no. 13 of Legislative Decree 196/2003, we wish to inform our customers that the processing of personal data provided to us will be carried out by Italweber S.p.A., as the "Data Controller". The data will be processed lawfully, fairly, and adopting the necessary measures to ensure maximum confidentiality. The processing will take place at the headquarters of Italweber S.p.A. - via E. Fermi, 40/42 – 20057 Assago (Milan) and will be carried out on computer and paper support.